Our company is based on the belief that our customers' events are very special, and the party favors we create are an extension of their event.
Our favors were featured in
and Martha Stewart Weddings
We also offer an exclusive line of favors through Beau-Coup
Our Administrative Offices and Creative Talent Team is located in Southern California
We create our recipes in a Certified Kitchen
in Pasadena, CA
THINGS YOU SHOULD KNOW...
By placing an order with DaSweetZpot, you state that you have read and understand these Terms and Conditions.
Our Website has complete photographs and sizes of all favor containers.
Don't be dissapointed with your favors, and make educated decisions.
Favors are shipped so they arrive at least two weeks prior to event date, unless a different delivery date has been requested when placing your order.
It takes a minimum of 10-14 days for DaSweetZpot to create your order, depending on the uniqueness of your design, (from labels, to embellishments), and this time frame does not include transit time.
We can create rush orders, depending on what your needs are (type of labels, detail of embellishments). Contact us with your favor ideas.
Best advice? Plan accordingly.
Shipping is FREE for orders shipped to any location in the United States.
DaSweetZpot ships USPS Priority Mail.
For additional cost, you may upgrade to Overnight or FedEx
Orders to be shipped outside the United States will be charged an International Shipping and Handling rate. Shipping and Handling fees are based on quanity of favors ordered, country of destination and shipping method offered to you, including Delivery Confirmation, Insurance
All favors are shipped with Delivery Confirmation, Insurance and Signature Confirmation. If shipping address is an office/business and/or someone else has signed for Customer's package, DaSweetZpot considers package delivered (not lost or stolen)
DaSweetZpot ships with plenty of time for favors to arrive prior to date of event. DaSweetZpot guarantees shipment of favors in order to arrive prior to date of event, but cannot guarantee performance of Freight Service (FedEx, UPS, or USPS)
DaSweetZpot does its best to provide Customer estimate dates of delivery, but we rely on FedEx/UPS/USPS/Customs to deliver package.
We encourage customers to place favor orders 6-8 weeks prior to event date, and we highly recommend shipping 2-3 weeks prior to date of event.
DaSweetZpot will do everything they can to accommodate last minute favor orders, but Customer must account and allow for shipping time.
DaSweetZpot is not responsible for favors that are delivered/arrive after event.
We can ship to any address, even location of event, however, you must annotate this shipping address in your PayPal account. We cannot make this change to your account ourselves; e-mails, phone calls or notes in your invoice will not be accepted. All orders are shipped to address provided in PayPal. Failure to provide accurate address or forgetting to update address is not DaSweetZpot's responsibility
Customer order is processed and packed with extreme care by a meticulous Staff. Although DaSweetZpot does recycle, because favors are food related, we use brand new jars, lids, boxes, envelopes and styro-packing.
Favors are placed in sturdy boxes with generous styro padding.
All boxes are securely taped, and stamped with "Handle with Care", "Fragile" and "This side up".
For this reason, it is very rare that favors will be damaged in transit unless Freight Company literally drops your packages. DaSweetZpot is not responsible for favors that are damaged during transit, but we will help with replacements.
Your favors are insured.
In the rare case that your favors arrive damaged, please contact us immediately.
We must receive proof of damage in order to send replacements.
Favors are one of a kind creative work, we might not be able to recreate your favors with the exact labels, content, and/or be able to replace your favors in time for your event. Under these circumstances, we will gladly refund the portion of your purchase which was damaged once we receive Proof of Damage.
Please contact us to make arrangements.
We will work with you to salvage any problems caused by miss-handling.
Please note that due to the nature of our products, we cannot control the pressure of the airplane cabin, and some jars may pop open.
If any favors do pop open and spill, please contact us immediately.
Also note that for canned edibles, there will be 1/8"-1/4" air space in each favor (you are not being short changed, it is the same air space that store jars have).
Orders are shipped with Insurance, we will only replace damaged items if Customer complies and cooperates with Insurance Claim, which may entail, taking photograph as proof of damage, or taking damage box to nearest Freight office. We cannot send any replacement and/or refunds without proof of damage.
We do understand that timing might be an unforeseen challenge with some of our customers.
Regardless of when favor orders are placed, unless we are instructed otherwise on the invoice, we will ship your order so they arrive at least two weeks prior to your event. DaSweetZpot promises to post your order no later than 14 days (in USA) and 30 days (International) prior to your event, only if your favor order was placed with at least 6 weeks notice.
If order is placed less than 6 weeks to event date, your order will be shipped as soon as it is ready, and at least 14 days prior to your event date, unless instructed otherwise when placing your order.
You may cancel your Custom Order at any time.
You will receive
- 75% refund if your order is canceled 8 weeks prior to your event.
- 50% refund if your order is canceled 6 weeks prior to your event.
- 25% refund if your order is canceled 4 weeks prior to your event.
Outside of these time frames, there are no refunds.
Refunds are processed within 7-10 of cancellation.
We do not refund any custom order as a result of
- Customer not liking the end product (be it design, flavor, color, theme)
- FedEx, UPS or USPS inability to deliver, non-delivery or late delivery
- Customer provided incorrect shipping address in PayPal
- Lost or stolen merchandise (Insurance will cover that loss)
- Canceled events
- Changed their mind
If you live outside the USA, there may be certain restrictions with food items.
It is Customer's responsibility to check with Customs prior to ordering.
We can only share past experiences with Customers in your country.
We never had an issue with favors not going through Customs at any country.
We cannot be held responsible for orders being stopped at Customs or for additional custom/duty fees levy on your package.
Certain countries may also charge additional fees, such as custom fees and independent carrier fees. DaSweetZpot cannot anticipate these restrictions and/or fees and will not be able to reimburse you for any additional fees incurred. Please contact your local customs office to determine what type of fees you may expect based upon the type of merchandise you wish to order.
We will be more than happy to give you a few ideas, suggestions regarding flavors, embellishment and labeling, but no creative work will begin on your favor until Custom Order is received and paid for, at which time, a Favor Designer will be assigned to work with you to create your entire Favor.
If you send us material (GIF, PDF, labels, material) so we can create your labels, we will use that material/file, and assume we are authorized to use the creative work as is, with no further proof approval from Customer.
Due to the nature of our merchandise, we must include ingredients on labels.
For this reason, all orders include free label personalization for one flavor.
Please keep in mind that if your favor order includes mix/match items/flavors, favors will not have individualized flavor labels, it will have a generic label.
Ask about Label Flavor options.
Favors belong to Customer, but we own all rights of our creative artwork and photographs of favors and can use them for promotional purposes, including name of customer, type of event, type of favor, and other information provided to DaSweetZpot while placing an order.
Work cannot be re-created without our written permission.
All content & photographs ©2012 DaSweetZpot
We hold a Business License, Seller's Permit and a ServSafe Certificate.
We work from a licensed commercial kitchen and our Staff is professional and very creative! All our gourmet food products have labels and are produced in a Certified kitchen that is inspected by the health department.
Please contact us directly for wholesale inquiries or visit DaSweetZpot.com
DO NOT write any messages in the PAYPAL checkout message to seller section. Send us an email instead CustomerService@DaSweetZpot.com
We ship worldwide