THINGS  YOU SHOULD KNOW...

By placing an order with DaSweetZpot, you state that you have read and understand these Terms and Conditions.

 

ORDERING

Our Website has complete photographs and sizes of all favor containers.

Don't be dissapointed with your favors, and make educated decisions.

Favors are shipped so they arrive at least two weeks prior to event date, unless a different delivery date has been requested when placing your order.

It takes a minimum of 10-14 days for DaSweetZpot to create your order, depending on the uniqueness of your design, (from labels, to embellishments), and this time frame does not include transit time.

We can create rush orders, depending on what your needs are (type of labels, detail of embellishments). Contact us with your favor ideas.

Best advice? Plan accordingly.

 

 

 

All favors are shipped with Delivery Confirmation, Insurance and Signature Confirmation. If shipping address is an office/business and/or someone else has signed for Customer's package, DaSweetZpot considers package delivered (not lost or stolen)

 

 

 

 

We can ship to any address, even location of event, however, you must annotate this shipping address in your PayPal account.  We cannot make this change to your account ourselves; e-mails, phone calls or notes in your invoice will not be accepted.  All orders are shipped to address provided in PayPal. Failure to provide accurate address or forgetting to update address is not DaSweetZpot's responsibility

 

HANDLING

Customer order is processed and packed with extreme care by a meticulous Staff. Although DaSweetZpot does recycle, because favors are food related, we use brand new jars, lids, boxes, envelopes and styro-packing.

Favors are placed in sturdy boxes with generous styro padding.

All boxes are securely taped, and stamped with "Handle with Care", "Fragile" and "This side up". 

For this reason, it is very rare that favors will be damaged in transit unless Freight Company literally drops your packages. DaSweetZpot is not responsible for favors that are damaged during transit, but we will help with replacements.

Your favors are insured.

In the rare case that your favors arrive damaged, please contact us immediately.

We must receive proof of damage in order to send replacements.

Favors are one of a kind creative work, we might not be able to recreate your favors with the exact labels, content, and/or be able to replace your favors in time for your event. Under these circumstances, we will gladly refund the portion of your purchase which was damaged once we receive Proof of Damage.

Please contact us to make arrangements.

We will work with you to salvage any problems caused by miss-handling.

 

Please note that due to the nature of our products, we cannot control the pressure of the airplane cabin, and some jars may pop open.

If any favors do pop open and spill, please contact us immediately.

Also note that for canned edibles, there will be 1/8"-1/4" air space in each favor (you are not being short changed, it is the same air space that store jars have).

 

LEAD TIME

We do understand that timing might be an unforeseen challenge with some of our customers.

 

Regardless of when favor orders are placed, unless we are instructed otherwise on the invoice, we will ship your order so they arrive at least two weeks prior to your event. DaSweetZpot promises to post your order no later than 14 days (in USA) and 30 days (International) prior to your event, only if your favor order was placed with at least 6 weeks notice.

 

If order is placed less than 6 weeks to event date, your order will be shipped as soon as it is ready, and at least 14 days prior to your event date, unless instructed otherwise when placing your order.